Privacy Policy
Last updated: January 2024
1. Information We Collect
Personal Information
- Name and contact information
- Delivery address
- Email address
- Phone number
Usage Information
- Order history
2. How We Use Your Information
- Process and deliver your orders
- Send order confirmations and updates
- Provide customer support
- Send promotional offers (with your consent)
- Prevent fraud and maintain security
3. Information Sharing
We do not sell your personal information. We share your information only with:
- Delivery partners (for order fulfillment)
- Payment processors
- Service providers who assist our operations
- Law enforcement when required by law
4. Data Security
We implement appropriate security measures to protect your personal information:
- Secure socket layer (SSL) encryption
- Regular security assessments
- Limited access to personal information
- Secure data storage
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with the relevant authority
6. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser.
7. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect information from children under 16.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with the relevant authority
How to Request Deletion: You can request deletion of your account and associated data by contacting us at the details provided below. We may require you to verify your identity before processing your request. We aim to respond to deletion requests within 5 days.
9. Contact Us & Data Deletion Requests
For privacy-related questions, concerns, or data deletion requests, please contact us at:
- Email: info@dokofood.com
- Phone: +977 9865055356
- Address: Near pawan prakirti school, Lalitpur 44705, Nepal
You can also request data deletion by contacting us through any of these methods.